Q. How long will it take to get my order?
A. Normal processing time for all orders is 7 to 10 days but there are times when it can take longer due to a large amount of orders.
We process and ship orders 2-3 times a week. You will receive an email notice with a USPS tracking number when your order has shipped. Please note that it can take up to 24 hours for the tracking number to register depending on when the USPS scans the label into their system.
We understand that you want your order as soon as possible and we work hard to make that happen, but please understand that we are a small family business that works out of our home and because each order is custom built, it does take some time.
If you need your order by a specific date please contact us before you order to find out if we can accommodate your needs.
Q. What is the date range format of the planner?
A. The Catholic Daily Planner™ comes in two formats: The Calendar Year which runs January through December and the Academic Year which runs August through July. The Academic Year planner is available from April/May through mid-August and the Calendar Year planner is available from September/October through mid-January.
We do not offer both formats at the same time.
Q. What are those numbers for the cover options?
A. The numbers correspond to the pictures in the gallery.
Q. What is your return/exchange policy?
A. 15 days in new condition. Details on the returns page here.
Q. Can I order by phone?
A. No. We cannot take phone orders.
Q. Can I get more than one add-on bound in with my planner?
A. Yes but only up to two for coil bound. Any more than two won’t fit the coil and will make it too hard to turn the pages. The options for planners are listed in the drop down box on the planner order pages. If you can’t see the drop downs try switching browsers.
Q. Do the coil bound planners come with a plastic cover for protection?
A. Yes. All coil bound planners come with a full color cover plus a clear vinyl cover and a solid cover on the back. Hole punched planners come shrink wrapped with a full color cover and back cover.
Q. Do the hole punched planners come with a binder?
A. No, the hole punched planners are just a refill to fit in a binder
Q. Do you sell binders?
A. No but you can find a wide variety of binders at any office supply store.
Q. Do you ship internationally?
A. No. Due to the recent GDPR compliance regulations we no longer ship internationally.
Q. Is my credit card number safe? Is your process secure?
A. Yes! We do not receive any information about you except your billing and shipping address. Stripe processes your credit card and stores the information on their secure servers. We never even see your credit card number! Please note that the charge for your items will be under the name of Hillside Education. If you file a chargeback/dispute for the charge (because you forgot what it was) there will be a bank imposed $15 fee.
Q. Can I see a sample?
A. Yes! Here is video showing the parts of the planner: